n the world of pre-employment medicals, efficiency matters, especially in a place like Australia where pre-employment medicals are a critical part of hiring. Clinics often handle dozens, sometimes even hundreds of requests each week. Each request moves through multiple steps: booking, clinical assessments, form completion, reporting, communication with companies, and final approvals. Most of this happens under time pressure. For many clinics, these steps were managed on platforms that hadn’t kept up with the growing complexity of their daily operations. The result? Slower workflows, frustrated users, and unnecessary delays for both clinics and candidates. The legacy platform powering these processes (Pemelo) had served its purpose for years, but its limitations were increasingly visible. Users struggled with dated interfaces, unpredictable performance, and confusing flows that made even basic tasks feel harder than they needed to be. And for clinics responsible for medical clearances and compliance, every minute matters. That’s where the transformation to CMX WorkMed began.

Before the transformation began, clinics were operating on a legacy platform that had slowly fallen out of step with the pace and complexity of modern clinical workflows. On the surface, it still functioned. Appointments could be created, medical forms could be completed, and reports could be sent. But underneath, the cracks were widening. For clinic staff, the system felt more like an obstacle than a tool. Daily routines were interrupted by long loading times, screens that didn’t scale properly across devices, and navigation paths that left users guessing what to do next. Doctors moving between rooms couldn’t reliably access the system on tablets. Front-desk staff often spent extra time helping candidates who were confused by the interface. Even the simplest flow like logging in, felt unnecessarily slow. The impact went beyond inconvenience. When a booking flow takes too long or information is hard to find, it affects the clinic’s ability to turn around assessments on time. When the system isn’t intuitive, staff rely more on manual workarounds. When pages load slowly, clinics fall behind during peak periods. When accessibility is weak, some users are unintentionally left behind. Internally, the legacy system carried its own weight. Years of incremental changes, technical debt that made updates risky, and a codebase that wasn’t built for modern scalability. Small fixes could cause unexpected breaks. Adding new features was difficult. Support tickets grew as users struggled with layouts that weren’t designed for today’s demands. All of this created a widening gap between what clinics needed and what the platform could deliver. The challenge wasn’t simply to “refresh the interface,” but to rethink the system, to rebuild core workflows, address deep-rooted usability problems, modernise the architecture, and deliver a platform that not only solved current issues but was ready for the next chapter of CMX WorkMed’s growth.

With a clear understanding of user frustrations and operational constraints, we set out to rebuild CMX WorkMed into a platform that clinics could rely on every day. One that was fast, intuitive, scalable, and modern. This wasn’t a redesign layered on top of the old foundation. It was a complete rebuild with new architecture, new workflows, new interface, new infrastructure, and an entirely new system behaviour.

We designed a full component-driven design system, ensuring that every part of the interface felt unified and predictable. Reusable components, consistent patterns, modern typography, accessible color contrast, and intuitive layouts formed the backbone of the new visual identity. This design system not only reduced load for users but also allowed future development to be significantly faster and more consistent.

The technical rebuild was as extensive as the UX transformation. The legacy stack was replaced entirely with a modern, scalable architecture designed to support CMX WorkMed’s next decade of growth.

A platform that clinics can rely on

After launch, users immediately felt the difference. The system was faster, clearer, and more reliable and it reshaped the way clinics moved through their day.